Participants noted that these small parts appeared “cheap,” and likely to break over time. Lots of small, flimsy parts: Trimmers that came with many small parts tended to make participants nervous about whether they could keep track of them all. Packaging: Clean, elegant, and informative exterior packaging made a difference in beard trimmer appeal. “While I was familiar with using the different grooming combs, I also learned this beard trimmer has a travel lock which is a great feature,” one user said. Travel lock: Participants responded enthusiastically to the Remington Smart Beard Trimmer and the Wahl Lithium Ion+, models that both feature a travel lock that automatically prevents the trimmer from turning on while in transit. Sturdiness and durability: A key point for participants was how durable they felt the model they tried was, and the sturdiness of its additional parts.įully washable: Participants who received fully washable models liked being able to simply run the trimmer under water to clean it. It was a value to me because it was my first time using a trimmer.”
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“The instructions were comprehensive in multiple languages,” said a user who tried the Wahl Lithium Ion+, adding that the manual “discussed the basics of trimming and using all of the different components. Questions included, for example: whether they needed help from an experienced person to use the model how confident they felt using the model whether they liked using the model and how well-integrated the various aspects of the model were.Įasy-to-follow instructions: While some participants said they like to use third-party tutorials, such as YouTube videos, most appreciated receiving clear and thorough instructions from the manufacturer. Only participants who received these models were asked to score these features.Īll participants also scored their beard trimmer models on a 10-question usability scale covering user experience factors. These features included a digital touch screen with memory settings (the Remington Smart Beard Trimmer) and a hair clippings vacuum (Remington Vacuum Beard & Stubble Trimmer). Operation: After each use of the beard trimmer, participants were asked how easy or difficult it was to handle and what their satisfaction was with the results afterward.īasic features: After at least two uses of the beard trimmer, participants were asked what they thought about the model’s settings, attachments, and features, as well as how easy or difficult it was to change the attachments.Īdvanced features: For this study, only two models with advanced features were assessed. Maintenance and cleaning: Participants were asked what they thought about the required steps, including the difficulty with disassembling and reassembling trimmer parts during cleaning, as well as how they took care of the model overall. Setup and help: Participants were asked how easy or difficult it was for them to get started and set up the model for their needs, and how useful the instructions were. “The objective is to capture each person’s qualitative experience but also to quantify various aspects of it as well,” Ahuja says, “so that we can differentiate how well each device worked for a variety of users.” Volunteers were expected to use the beard trimmer at least twice over a period of two to four weeks, and to share their experiences and score their trimmers on the factors listed below. “Each individual was given a digital diary to share their experiences in the form of written and photo entries,” says Charu Ahuja, CR’s director of consumer experience and usability research.
Wahl Lithium Ion+ Stainless Steel (09818-5001)įour to five people were assigned to each beard trimmer, and our experts took care to evenly distribute the devices among a variety of hair types, levels of experience with a beard trimmer, and age.Remington Vacuum Beard & Stubble Trimmer (MB6850).Philips Norelco Multigroom 7000 (MG7750/49).(Click on any of the models below to jump to its results.) To find out which beard trimmers are easiest to handle and make a clean cut, CR’s consumer experience experts enlisted 24 people ranging in age from 18 to 74, all CR staffers or family members, with a variety of hair types, facial hair lengths, styles, and levels of prior experience using beard trimmers to test out one of five widely sold models.
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