This can lead to cost savings for eCommerce businesses.Ĭompetitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can help improve customer satisfaction and retention rates. Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support. In the world of eCommerce, AI chatbots can offer a range of benefits, such as:īetter Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. Inside this reporting, valuable business insights can be discovered to help almost every aspect of businesses. All of these KPIs and conversation transcripts are compiled into a clear report. Ochatbot records a large number of KPIs including revenue, conversions, AOV, order status requests, and much much more. Detailed Analytics and ReportingĪ Snapshot Report detailing Ochatbot's performance is sent out to the admin's email address every Friday. With Ochatbot's built-in Ometrics AI, your chatbot can run independently of Facebook, reducing business risk and allowing customers to shop without having to give up their privacy. The Abandoned Cart feature helped increase revenue 34% for this Ochatbot client. Ochatbot has a unique trigger that displays the items included in their cart and prompts them to checkout. Ochatbot will remind shoppers to complete their previously unfinished order by displaying the items left in their cart from the previous session. Ochatbot cookies users and remembers them for 30 days. Customer support tickets for one Ochatbot client were cut by 78%. Ochatbot saves the support team from hours of answering emails and phone calls simply prodiving a customer's order status. Customers may learn whether their item has been sent and when it will arrive thanks to Ochatbot's Order Status feature which keeps track of orders throughout the shipping process.
One of the most often asked questions from customers is "Where is my order?". Inside the chatbot window, Ochatbot displays the product's price, image, description, link to the product's page, and the choice to add the item to their cart. Shoppers can ask Ochatbot questions and even ask for product recommendations based on what they are searching for.
With a dedicated NLP Engineer monitoring Ochatbot daily, your customer service team will be alerted to any issues within 24 hours of detection. Dedicated NLP Engineer (Pro and Enterprise Only) Import important FAQs, policies, and guidebooks directly into Ochatbot so it can become a business expert. Ochatbot behaves like a customer service agent, so it needs the knowledge of one. Import Customer Service Handbook and FAQs (Pro and Enterprise Only) Like a helpful human agent, Ochatbot guides shoppers and helps eliminate sales obstacles. For instance, Ochatbot can be triggered to offer help with shipping and returns on the checkout page. Ochatbot engages shoppers at the right moment in their shopping journey using a variety of triggers to initiate conversation. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real-time – keep on top of leads and tickets while adding to an email list. Ochatbot utilizes Zapier connections to connect to thousands of CRMs.
Ochatbot can also monitor your site and invite the shopper to live chat. Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope. Internal Live Chat and Third-party Integrations If you want to provide shoppers with visual aids, it’s easy to integrate custom images and videos in Ochatbot. Ochatbot answers common troubleshooting questions your shoppers have, eliminating the need to go through a human agent.
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